OUR MISSION

Built on Trust.
Powered by Faith.

We exist to make the sacred journey of Hajj & Umrah accessible, safe, and scam-free. Every pilgrim deserves a trusted agent. Every honest agent deserves visibility.

WHO WE ARE

Making the Sacred Journey Safe for Everyone

Hajj & Umrah Directory was founded with a single mission: to eliminate the risk of fraud and confusion when booking the most important journey of a Muslim's life.

Every year, thousands of pilgrims lose money to unlicensed agents, misleading packages, and outright scams. We built a platform where only verified, licensed, community-reviewed agents get visibility.

For agents, we provide a level playing field — your quality and reputation, not just your advertising budget, determines your visibility.

Find Agents → Our Verification
50K+
Pilgrims Served Annually
2,400+
Verified Agents Listed
5
Countries (Growing)
98%
Pilgrim Satisfaction Rate
VERIFICATION PROCESS

How We Verify Agents

Every agent on our platform goes through a rigorous 4-step verification process before receiving the Verified badge.

1

Document Submission

Agent submits trade license, government registration, and IATA/relevant authority certification.

2

Identity Verification

Our team cross-references documents with official government databases and IATA's agent registry.

3

Community Review

Pilgrim reviews are monitored for authenticity. Agents with suspicious review patterns are flagged and investigated.

4

Ongoing Monitoring

Annual re-verification. Any fraud complaints trigger immediate investigation. Scam agents are blacklisted publicly.

BADGE SYSTEM

What Each Badge Means

Verified
Documents verified by our team. License confirmed with issuing authority.
IATA Certified
Member of International Air Transport Association. Globally recognized credential.
Govt. Registered
Registered with Ministry of Hajj, Religious Affairs, or equivalent national authority.
Top Rated
Minimum 4.5★ average rating with at least 50 verified pilgrim reviews.
Featured
Paid premium placement. Featured agents compete for Top 5 positions via bidding.
TRUST & SAFETY

What Happens If an Agent Commits Fraud?

We take fraud extremely seriously. A single complaint triggers an immediate review process. Here's exactly what we do:

Immediate Investigation
Agent listing suspended within 24 hours of a fraud complaint. We contact both parties for evidence.
Dispute Resolution
Our team mediates disputes. We connect pilgrims with local consumer protection authorities where applicable.
Public Blacklisting
Confirmed fraud cases result in permanent ban and public blacklist entry — so other pilgrims are protected.

Report an Agent

Had a bad experience with a listed agent? Report it immediately. Your report protects thousands of future pilgrims.

All reports are confidential. We typically respond within 24 hours.

OUR TEAM

The People Behind the Platform

A small team with a big mission — building the most trusted Hajj & Umrah platform in the world.

Abdullah Al-Rashid

Founder & CEO

15 years in Islamic travel industry. Former Hajj agent turned platform builder. Performed Hajj 4 times.

Fatima Zahra

Head of Verification

Former compliance officer with IATA. Leads our agent verification process across 5 countries.

Yusuf Hassan

Head of Customer Success

Dedicated to ensuring every pilgrim finds the perfect agent. Speaks Arabic, English, and Malay.

As Featured In

CONTACT US

Get in Touch

Have questions about listing your agency, our verification process, or want to report an issue? We're here to help.

General Enquiries
info@hajjumrahdirectory.com
WhatsApp Support
+1 (555) 000-0000
Head Office
Global Operations (Remote-first team)

Send a Message

Are You a Hajj & Umrah Agent?

Join 2,400+ verified agents already growing their business on our platform. Start with a free listing today.